Referrals to other organisations
If the Commission is unable to help you we may suggest you contact another organisation.
Victorian tribunal
Victorian Civil and Administrative Tribunal (VCAT)
VCAT can hear and decide cases about unlawful discrimination, sexual harassment, victimisation or vilification under the Equal Opportunity Act 2010 or the Racial and Religious Tolerance Act 2001. VCAT can also grant and revoke exemptions under the Equal Opportunity Act.
- vcat.vic.gov.au
- 1300 018 228
Other Human Rights and Equal Opportunity bodies around Australia
Australian Human Rights Commission
- humanrights.gov.au
- National Information Service: 1300 656 419
- TTY: 1800 620 241
ACT Human Rights Commission
- hrc.act.gov.au
- Ph: (02) 6205 2222
- TTY: (02) 6205 1666
Anti-Discrimination Board of NSW
- antidiscrimination.justice.nsw.gov.au
- Ph: (02) 9268 5544
- Toll free: 1800 670 812
Queensland Human Rights Commission
- qhrc.qld.gov.au
- Ph: 1300 130 670
- TTY users, phone 133 677 then ask for 1300 130 670
- Speak & Listen users, phone 1300 555 727 then ask for 1300 130 670
- Internet Relay users, connect to the National Relay Service and then ask for 1300 130 670.
Equal Opportunity Commission South Australia
- eoc.sa.gov.au
- Ph: (08) 8207 1977
Equal Opportunity Tasmania
- equalopportunity.tas.gov.au
- Ph: (03) 6165 7515
- Statewide local call: 1300 305 062
- Text: 0409 401 083
Equal Opportunity Commission Western Australia
- eoc.wa.gov.au
- Ph: (08) 9216 3900
- TTY: (08) 9216 3936
Aboriginal rights
Victorian Aboriginal Legal Service
- vals.org.au
- Melbourne (03) 9418 5999
- Toll free: 1800 064 865
There are key contact personnel in different regions of Victoria. Check the contact us section.
Bullying
Union members can contact their union for support.
List of Australian unions
Worksafe – workplace bullying
- worksafe.vic.gov.au/bullying-workplace
- Advice line: 1800 136 089
- Emergencies: 13 23 60
Lifeline
- lifeline.org.au
- Ph: 13 11 14
Kidshelpline
- kidshelpline.com.au
- Ph: 1800 551 800
Consumers’ rights
Consumer Affairs Victoria
- consumer.vic.gov.au
- Ph: 1300 55 81 81
- Koori helpline: 1300 66 15 11
Disability rights
Disability Discrimination Legal Service
- ddlsaustralia.org
- Ph: (03) 9654 8644
Office of the Public Advocate
- publicadvocate.vic.gov.au
- Ph: 1300 309 337
Family violence or sexual assault
Women’s Legal Service Victoria
- womenslegal.org.au
- Ph: (03) 8622 0600
- Toll free: 1800 133 302
- For support workers only: (03) 8622 0600
Centre Against Sexual Assault
- casahouse.com.au
- Counselling and Support Line: (03) 9635 3610
1800 Respect
- 1800respect.org.au
- Ph: 1800 737 732 (open 24/7)
Freedom of information issues
Health care complaints
Health Complaints Commissioner
- hcc.vic.gov.au
- Ph: 1300 582 113
Homelessness
Launch Housing
- launchhousing.org.au
- Ph: 1800 825 955 (open 24/7)
Human rights complaints
Victorian Ombudsman
- ombudsman.vic.gov.au
- Ph: (03) 9613 6222 or 1800 806 314 (regional only)
Legal support
Victoria Legal Aid
- legalaid.vic.gov.au
- Ph: 1300 792 387
National Association of Community Legal Centres
Local government complaints
Local Government Inspectorate
- lgi.vic.gov.au
- Ph: 1800 469 359
Mental health
Mental Health Complaints Commissioner
Complaints about public mental health services
- mhcc.vic.gov.au
- Ph: 1800 246 054 (free call from landlines) or 9032 3328
Victorian Mental Illness Awareness Council
- vmiac.org.au
- Ph: 9380 3900
Independent Mental Health Advocacy
Advocacy for those receiving compulsory treatment
- imha.vic.gov.au
- Ph: 1300 947 820
Head to Health
If you want to find services or help
Online safety
Office of the eSafety Commissioner
- esafety.gov.au
- Ph: 1800 880 176
Police conduct complaints
Independent Broad-based Anti-corruption Commission
- ibac.vic.gov.au
- Ph: 1300 735 135
Privacy
Office of the Victorian Information Commissioner
- ovic.vic.gov.au
- Ph: 1300 006 842
School complaints (Government schools)
Independent Office for School Dispute Resolution
- schoolresolution.vic.gov.au
- Ph: 1300 017 593
Seniors’ Rights
Seniors Rights Victoria
- seniorsrights.org.au
- Ph: 1300 368 821
Tenants' rights
Tenants Victoria
- tuv.org.au
- Ph: (03) 9416 2577
- Social housing tenants advice line: 1800 068 860
Transport complaints
Aviation complaints
- aviationcomplaints.gov.au/airline-customer-service
- Ph: 1800 813 129
Commercial Passenger Vehicles Victoria
- cpv.vic.gov.au/about-us/feedback-form/complaint-handling
- Ph: 1800 638 802
- Email: complaints@cpv.vic.gov.au
- TTU: 13 36 77
- Speak and Listen: 1300 555 727
- SMS relay: 0423 677 767
Public Transport Victoria
- ptv.vic.gov.au/footer/customer-service/feedback-and-complaints
- Ph: 1800 800 007
- TTY: 9619 2727
Public Transport Ombudsman
- ptovic.com.au
- Ph: 1800 466 865
- NRS: call 13 36 77 then ask for 1800 466 865
- Translating and Interpreting Service (TIS): 131 450
Workplace issues
Fair Work Commission
- Ph: 1300 799 675
- 9.00 am – 5.00 pm
Fair Work Ombudsman
- fairwork.gov.au
- Ph: 13 13 94
National Employment Standards
Worksafe Victoria
- worksafe.vic.gov.au
- Advice line: 1800 136 089
- Emergencies :13 23 60
Jobwatch
- jobwatch.org.au
- Ph: (03) 9662 1933 or 1800 331 617 (country)