Make a complaint
You can make a complaint to us if you believe you have experienced discrimination, sexual harassment, vilification, or victimisation.
Understand what you can make a complaint about and the process we take to help you find an outcome.
We help people resolve complaints of discrimination, sexual harassment, racial or religious vilification and victimisation.
We use an informal process called conciliation to support both parties to:
Our service is free, impartial, and confidential. It is voluntary for everyone involved. It is a simple and flexible alternative to taking a complaint to the Victorian Civil and Administrative Tribunal (VCAT).
We can help resolve complaints under two Victorian laws: the Equal Opportunity Act 2010 and the Racial and Religious Tolerance Act 2001.
Under these laws, you can make a complaint if you believe you have experienced discrimination, sexual harassment, racial or religious vilification or victimisation.
If you are making a complaint about discrimination under the Equal Opportunity Act 2010, it must:
The incident or behaviour must have happened in Victoria unless your complaint is about racial or religious vilification, which only requires one of the participants to be a resident of Victoria.
You can:
There is no cost to make a complaint.
You can make a complaint in any language. We can also arrange a free interpreter to help you, including Auslan interpreters.
Contact us to let us know how we can help you participate in the process.
You can also ask someone else to make a complaint for you, such as a family member, friend, advocate, union or lawyer. We will ask you to provide your consent for that person to act on your behalf.
If you are thinking about making a complaint, there are some important things you should know.
We resolve most complaints within six months, but some complaints will be fast-tracked if they require urgent action, for example: if someone is about to lose their job.
We will assess your complaint to see if we can help you – which we can only do if your complaint is covered by the Equal Opportunity Act 2010 or the Racial and Religious Tolerance Act 2001.
We may contact you if we need more information before deciding whether to accept your complaint.
If we don’t accept your complaint and can’t help you, we will tell you why and give you information about other organisations that may be able to help.
We are committed to provide and maintain a service that is impartial, accessible, accountable, rigorous, creative, and empathetic.
We take a flexible approach to meet the different needs of different members of the Victorian community. Our conciliators use strategies to address any disadvantage experienced by anyone in the process and make sure that the process used is tailored to the needs of the participants to keep them safe.