Workplace equality: contact officer essentials
Overview
This program equips Contact Officers with fundamental knowledge and skills to be a first point of contact in the workplace to provide confidential and impartial information to help their colleagues resolve workplace issues of unlawful discrimination, sexual harassment, bullying or victimisation. As such, they are an important part of an organisation’s risk management and equal opportunity compliance strategy.
Details
Audience
This program is ideally suited to new Contact Officers.
Dates
- Tuesday 25 March 2025 (Online)
- Thursday 27 March 2025 (Online)
- Tuesday 21 October 2025 (In person)
- Thursday 23 October 2025 (In person)
Time
10am-1pm (over 2 days)
Length
Six hours
Cost
$792 (inc. GST) per person
Key learning objectives
Participants will:
- consider standards of appropriate workplace behaviour under your organisation’s policies and the law
- explore the purpose of the Contact Officer role, your organisation’s expectations of the role and the knowledge and skills required to fulfil it
- explore the steps involved in handling complaints and the role of a Contact Officer in supporting this process
- provide participants with an opportunity to practise the skills required to fulfil the role effectively
- explore challenges as a Contact Officer and identify solutions.
Format
These interactive and experiential workshops focus on problem solving and reflective practice, to create an understanding of workplace behaviour standards and expectations, and to build staff capability and confidence to take an active role in building and maintaining a safe and respectful workplace. Our facilitators use a range of proven adult learning methods (recent case studies, relevant scenarios, small group discussions and activities) that relate to the workplace context.
Participants will also be introduced to a range of Commission frameworks and resources to support ongoing actions to comply with the law and create respectful workplace culture.
Subscribe to receive updates
Register your email to receive an alert every second month with our upcoming courses.
We are the experts in Victoria’s Charter of Human Rights and Responsibilities (2006), the Equal Opportunity Act (2010) and the Change or Suppression (Conversion) Practices Prohibition Act (2021).
Our courses can help you and your organisation develop, adopt and drive leading practice on equal opportunity and human rights, and prevent discrimination.
